Terms & Conditions

Terms & Conditions:

We require full payment by way of cash, eftpos, debit or Visa/Mastercard upon collection of goods. Bank Transfers and Cheques will have to be cleared before collection. We require your contact, as well as Visa/Mastercard details, as security. It is our Policy not to supply goods without the aforesaid signed agreement (completed in-store) accepting our terms and Conditions.

We do not do refunds due to circumstances beyond our control. Once goods have been booked or paid for, they are set aside as if rented, therefore forfeiting rental to others.

Equipment is your responsibility from collection to return. 

Goods are hired out for various time slots (Daily, weekend, weekly etc) as advertised, and the indicative "Daily Cost" is based on a weekly (7 day) hire period. Unless agreed, late returns may incur a fee based on the advertised "per day thereafter" rate. It is important that you let us know if you cannot return the goods by the due date as goods may be booked out to others and there is still a delay between receiving them back and getting them back to a rentable condition. Some items have a minimum hire period (being the minimum amount due irrespective of the rental period) Your Rental Period should include time required for cleaning.

We will advise you (by way of the contact details you have supplied us with) of costs (if any)  for any goods not being returned, being returned damaged, or being returned late, and afford you the opportunity to settle by means other than the details provided (eg cash). If we are unable to contact you, or you do not wish to settle by other means, we will debit the account previously consented to on your agreement. 

It is also important that all goods are returned in the condition they are hired.  If goods do get damaged, please let us know. We understand that accidents happen but you are responsible for damage other than normal wear and tear. We do not always have the opportunity to check individual items immediately on return as we do not want to keep our clients waiting, but every item is unpacked and checked within 48 hours of its return, and cleaned thereafter, ensuring that the next customer gets suitable goods.Damaged goods or missing parts or items will be identified during this process and will be charged for as per the agreement.. All of our goods are numbered for record purposes. Please look after our equipment so that others can enjoy its use.

Mud must be removed from packs and Boots should be washed/scrubbed externally and underneath.

Please try and avoid getting the inside of boots wet -  if you do, stuff newspaper inside and return them wet. Do NOT dry them in a drying room or with a heater as the leather will get damaged.  An extra cleaning fee will apply if Boots and Backpacks are returned muddy. 

Waterproof jackets and pants must be wiped of any debris.  (Please Do NOT place in a washing machine, and do Do NOT use detergent). Cold Water and a cloth, or rinsing in a bucket of cold water will suffice. Dry over a clothes dryer out of the wind.

Sleeping Bags are supplied with a sheet liner which is to be used for hygiene purposes. A Sleeping Bag cleaning fee may apply if not used. We will wash the Liner on return. Sleeping bags go through a stringent cleaning process after every rental return.

Tents must be dry when packed, if you returned from your trip with a wet tent, please remove from its bag and air out until returning to us.If tents are left wet in their bags, mould will develop, rendering the tent useless. Do NOT tie Knots in Guy Ropes. It is also not necessary to tidy or roll up the guy ropes after use as we have a method of doing this 

Please do not smoke or cook food in the tents as this is a fire hazard.

It is a crucial part of our Terms and Conditions that our customers enjoy themselves, have fun and take care!!