Terms & Conditions
Please read in order to avoid disappointment in store.
We require full payment by way of cash, eftpos, debit or credit
Visa/Mastercard upon collection of goods. Bank Transfers and Cheques will have
to be cleared before collection. We also require your contact, as well as Credit Visa/Mastercard details, as security/surety.
It is our Policy not to supply goods without the aforesaid signed agreement
(completed in-store) accepting our terms and Conditions.
Goods are hired out for various time slots (Daily, weekend, weekly etc)
as advertised, and the indicative "Daily Cost" is based on a weekly
(7 day) hire period. Unless agreed, late returns will incur a fee based on the
advertised "per day thereafter" rate. It is important that you
let us know if you cannot return the goods by the due date as goods may be
booked out to others and there is still a delay between receiving them, and
getting them back into a rentable condition. Some items have a minimum
hire period (being the minimum amount due irrespective of the rental
period). There is also a minimum contract transaction amount which may vary from time to time - ( currently a single payment of
$50.00 ) - multiple items may be added to make up the
We do not do refunds due to circumstances beyond our control. Once goods
have been booked or paid for, they are set aside as if rented, therefore
forfeiting rental to others.
Equipment is your responsibility from collection to return. Your
Rental Period should include time for any cleaning required as explained
Other than the rates advertised on our website, we do offer specials to school
groups (as well as other organisations and Church Groups). These discounted rates are only available to groups and not individuals (unless taken in bulk).
These discounted rates generally include extended time for cleaning.
We will advise you (by way of the contact details you have supplied us
with) of costs (if any) for any goods not being returned, being
returned damaged, or being returned late, and afford you the opportunity
to settle by means other than the details provided (eg cash). If we are unable
to contact you, or you do not wish to settle by other means, we will debit
the account previously consented to on your agreement. Please be
advised that cancellation of the card details provided to us, for whatever
reason, is a breach of the agreement and is considered fraud unless acceptable replacement
details are provided.
It is also important that all goods are returned in the condition they
are hired. If goods do get damaged, please let us know. We understand that
accidents happen but you are responsible for damage other than normal wear
and tear. We do not always have the opportunity to check individual items
immediately on return, but every item is unpacked and checked as soon as
possible after its return, and cleaned thereafter, ensuring that the next
customer gets suitable goods. Damaged goods or missing parts or items will be
identified during this process and will be charged for as per the agreement.
All of our goods are numbered for records and identification purposes.
Mud must be removed from Backpacks using a wet
cloth or a sturdy brush – Remember to remove your belongings as well as refuse.
In an effort to prevent Plant Diseases spreading, Boots should be
washed/scrubbed externally and underneath – not inside – a nailbrush
and cloth and a bit of water over a bucket is best – do not Hose down and do not immerse in water when cleaning as that only wets the inside and you may
incur a further rental
cost until they are acceptably dry.If boots do get wet inside, stuff
newspaper inside and return them wet. Do not dry them
in a drying room or with a heater as
the leather will get damaged. Waterproof jackets and pants must be wiped of
any debris. (Please do not place in a washing machine,
and do Do NOT use detergent). Cold Water and a cloth, or
rinsing in a bucket of cold water will suffice. Dry over a clothes dryer out of
the wind. We will clean properly on return.
Sleeping Bags are supplied with a sheet liner
which is to be used for hygiene purposes. A Sleeping Bag cleaning fee may
apply if the liner is not used. We will wash the Liner on return. Sleeping bags go through a
stringent cleaning process after every rental return.
Tents must be dry when packed, if you returned
from your trip with a wet tent, please remove from its bag and air out until
returning to us. If tents are left wet in their bags, mould will develop,
rendering the tent useless. Do not tie Knots in Guy Ropes.
Please do not smoke or cook food in
the tents as this is a fire hazard.
An Extra Cleaning fee may be charged if any goods are returned muddy - at out discretion